Terms and Conditions of Use of Website
By utilizing or browsing this website (referred to as the "Site") or any other websites within the RSO Workplace Group (collectively known as the "Group Websites"), you acknowledge that you have read, comprehended, and agree to adhere to these Terms and Conditions, as well as all relevant laws and regulations. If you do not consent to these Terms and Conditions, it is imperative that you refrain from using this Site. We retain the right to modify these Terms and Conditions at any time without prior notice. We recommend that you periodically visit this page to stay informed about any changes. Your continued use of this Site after any modifications indicates your acceptance of those changes, regardless of whether you have reviewed them.
Privacy
Kindly review our Privacy Policy and Cookie Policy, which are applicable to your visit to this Site.
Website Contents
All materials, including images, details, data, illustrations, designs, icons, photographs, video clips, text, software, graphics, scripts, logos, and other materials comprising this Site (collectively, the "Contents"), are exclusively owned by the Group and/or its content providers. The Contents are safeguarded by copyrights, trademarks, service marks, trade dress, and other intellectual or ownership rights owned by the Group. Any rights not explicitly granted in these Terms and Conditions are reserved for the Group.
Marks, logos, and designs belonging to the Group displayed on any of the Group Websites are exclusive trademarks and service marks of the Group. No license or right in any such marks, logos, designs, and other proprietary rights of the Group is granted or conferred upon you. All other trademarks and service marks on any of the Group Websites not owned by the Group are the property of their respective owners.
Use of Website and Restrictions
This Site and its Contents are intended solely for personal, non-commercial use. Any other use, including modification, removal, deletion, transmission, publication, distribution, proxy caching, uploading, posting, redistribution, re-licensing, selling, duplicating, republication, or any other dissemination without express written permission from the Group, is strictly prohibited. Framing techniques to enclose trademarks or logos of the Group, as well as the use of meta tags or other hidden text, require prior written consent. Linking to the Site also necessitates our written approval. The use of spiders, robots, and similar data gathering tools is expressly prohibited.
You may view and print a copy of the Contents for personal use, but you may not alter them in any way, including removing or modifying any copyright or ownership notices. The information on this Site is provided free of charge and for informational purposes only, creating no business or professional services relationship between you and the Group.
Disclaimer of Warranties and Limitations of Liability
This Site and its Contents are provided by the Group "as is" and "as available," without any representation or warranty of any kind, whether express or implied. The Group disclaims all express and implied warranties. In no event will the Group be liable for any damages of any kind arising out of or in connection with this Site, linked sites or services, or any use thereof.
Certain laws may not allow limitations on implied warranties or the exclusion of certain damages. If applicable laws apply, some or all of the above disclaimers may not apply, but liability shall be limited to the fullest extent permitted by law.
Online Conduct
The Site is to be used solely for lawful purposes. Prohibited activities include posting or transmitting unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, or hateful material. We reserve the right to disclose any content or electronic communication, as needed by law, to operate the Site, or to protect the rights or property of the Group, its affiliates, and you.
Accuracy of Information
While efforts are made to provide accurate and up-to-date information, we do not guarantee the accuracy, completeness, reliability, currency, or error-free nature of any information on this Site. We are not responsible for errors or omissions, and although updates may occur, we are not obligated to do so. Your use of information on this Site is at your own risk, and the Group is not liable for any loss or damage resulting from such use.
Indemnification
You agree to indemnify and hold harmless the Group from any third-party claim, action, demand, loss, or damages arising from your violation of these Terms and Conditions, your use of the Site, or violation of any third-party rights.
Remedies for Violations
The Group reserves the right to seek all available remedies for violations of these Terms and Conditions, including blocking access from a particular IP address.
Links to Third-Party Sites
Links on this Site may lead to services or sites not controlled by the Group. These links are provided for convenience and information, and their presence does not constitute an endorsement. The Group assumes no responsibility or liability for other sites or services, and your use of such sites or services is at your own risk.
Feedback and Other Suggestions
Any feedback, ideas, or suggestions submitted through this Site are treated as non-confidential and non-proprietary, and may be used or disclosed by the Group for any purpose without obligation to compensate you. Personal data provided to the Group will be handled in accordance with our Privacy Policy.
Applicable Laws
This Site and its Contents are displayed for promoting Group's services. It is controlled and operated by the Group from its offices in Dubai, United Arab Emirates. Users are responsible for complying with the laws of their jurisdiction when accessing this Site. These Terms and Conditions and your use of this Site are governed by the substantive laws of United Arab Emirates.
Dispute Resolution
Claims or controversies related to these Terms and Conditions or this Site will be settled by arbitration, subject to certain exceptions.
Note: The full Terms and Conditions should be read for a comprehensive understanding of the agreement.
Miscellaneous
Invalidity of any provision in these Terms and Conditions will not affect the rest. Claims arising from the use of this Site must be filed within one year. Section titles in these Terms and Conditions are for convenience only.
Possession Details
This Site is owned by R Serviced Offices, registered in DMCC Dubai and its registered office is at Level 1, Reef Tower Cluster O, Jumeirah Lake Towers Dubai, UAE, P.O. Box 115738
Contact
For questions related to this Site, please email us at info@rsoworkplace.com
Note: The above policy may be updated at any time without prior notice.
These Terms and Conditions and Community Rules apply to our facilities under Office, Coworking, Membership agreements for services we extend to you. These may change from time to time without prior notice.
Terms and Conditions
1. GENERAL
1. 1 This Agreement shall take effect from the date of this Agreement and shall endure until its termination pursuant to clause 13 below.
1.2 Prior to the handover of the Serviced Office to the Client, the Client and RSO shall complete and sign a handover checklist in the form required by RSO.
1.3 RSO reserves the right to alter and reconfigure the Serviced Office suite by giving the Client thirty (30) days’ notice in writing. RSO also has the right to move the Client to a different R Executive Office of the same size as the Serviced Office with one month’s notice to the Client, and RSO shall bear all reasonable costs involved in respect of any moving process undertaken pursuant to this clause 1.3.
1.4 This Agreement can also serve as a contract for the purpose of the Client obtaining a trade license from the Dubai Multi Commodities Centre (“DMCC”), subject always to DMCC requirements.
1. 5 RSO shall not be held liable to the Client for any business losses incurred by the Client whatsoever. The Client also understands and agrees that RSO shall not be in any way liable for the loss of any of the Client’s property.
2. OBLIGATIONS OF RSO
2.1 RSO shall handover the Serviced Office fully furnished and equipped, inclusive of all utilities as set out in the office rules attached to this Agreement (the “Community Rules”).
2.2 RSO shall not be responsible for, nor act as or be held out by the Client as being the Client’s sponsor, agent, representative or partner.
3. OBLIGATIONS, UNDERTAKINGS AND WARRANTIES OF THE CLIENT
3.1 The Client warrants that it is authorized to enter into this Agreement and that its signatory is authorized to sign on behalf of the Client and agrees to indemnify RSO against any and all costs, loss, damages or expenses of any kind incurred by RSO directly as a result of a breach of the warranty contained in this clause 3.1.
3.2 The Client will observe and adhere to the Community Rules (which may be updated from time to time) and to the building rules of Reef Tower (together the “Rules”). A copy of the Rules is attached as Community Rules, and by signing this Agreement, the Client agrees to such Rules and understands and agrees that breaching the Rules shall be considered a material breach of the provisions of this Agreement.
3.3 On expiry or termination of this Agreement the Client undertakes not to use in any manner inside or outside the UAE, the address, telephone numbers, fax numbers or similar items, of the Serviced Office.
3.4 The Client shall not sub-let, transfer, assign or part with the possession of the Serviced Office or any part thereof.
3.5 The Client undertakes to cancel or amend his trade license, where RSO’s address is stated on it, at the DMCC, if this Agreement is terminated by either Party, and shall do so within fourteen (14) calendar days of such termination.
3.6 The Client agrees, at its own expense, to maintain the Serviced Office in good repair and condition. Upon the expiration or termination of this Agreement, the Client undertakes to immediately vacate the Serviced Office and agrees that the Serviced Office should be returned to RSO in the same condition as existed on the date of this Agreement and further agrees to pay upon request any restoration fee levied by RSO to ensure this.
3.7 The Client shall take reasonable care of all equipment, furnishings and fittings provided by RSO and shall immediately repair, at the Client’s own expense, any damage caused to the Serviced Office and/or any equipment, furnishings and fittings provided by RSO, where such damage is caused by any person other than RSO or its employees and representatives.
3.8 The Client shall not undertake any fit out, additions or alterations to the office unit without the prior written approval of RSO.
3.9 The Client undertakes to obtain an insurance policy to cover its property, equipment, employees and third parties, which is satisfactory to RSO.
3.10 The Client shall be solely responsible for presenting any document(s) requested by DMCC for the purposes of obtaining any and all required consents, approvals, certificates, licenses, visas and permits necessary for the Client to lawfully operate its business in the UAE. RSO shall not be held responsible for any of the Client’s business needs or purposes, unless RSO agrees (upon the Client’s request) to help with applications and finalizing of any necessary licenses or visas, etc. for which RSO shall charge the Client in accordance with service fees guide (attached as “ RSO Service Pricelist”).
3.11 The Client acknowledges and agrees that it is the Client’s responsibility to engage in business as stated on its trade license and undertakes to only do the same. RSO, its owners, management, related companies and/or employees will not be held (directly or indirectly) liable for any acts of the Client or for any liabilities, claims or damages incurred by the Client from the DMCC and/or any third parties.
3.12 In case of any amendment to the Client’s trade license, including change of address, the Client undertakes to arrange amendment of its trade license (at the Client’s sole expense and responsibility) within fourteen (14) calendar days, failing which RSO shall be entitled to terminate this Agreement with immediate effect at RSO’s sole discretion. All related fines and penalties shall be borne solely by the Client.
3.13 The Client shall provide a copy of its trade license within three (3) calendar days of obtaining the same, and shall provide passport copies with visa page for employees of the Client, who will work in the Serviced Office, upon such employees joining the Client’s company.
3.14 The Client agrees and confirms that by signing this agreement, the company, company employees, company management and directors as well as company shareholders undertake not to solicit in the recruitment or employment of any RSO staff for any reason or company position within the client organization, subsidiaries or sister companies thereof throughout the duration of this lease agreement.
RSO reserves the right to claim compensation of 12 (twelve) months’ salary against such activities.
4.CHARGES, FEES, PAYMENT AND TERMS
4.1 Monthly Fixed Charge
The Client agrees to pay RSO the Monthly Fixed Charge, as set out in the Particulars above, and agrees to pay the same in accordance with the Payment Terms (as set out in the Particulars above).
For Memberships – The client shall receive a reminder each day for five consecutive days after the subscription period has been used for 25 days. A payment link will be included to assist in processing of payment.
4.2 Other Charges
4.2.1 RSO will invoice the Client for all variable services/charges and (including without limit telephone calls, sending of faxes, incurred by the Client at the end of each month and will allow fourteen (14) calendar days, from the date of issuance of the invoice, for the amount, without set-off or deductions, to be paid by the Client to RSO in full.
4.3 VAT and Taxes
Any taxes payable on the fees, charges or amounts payable to RSO by the Client, pursuant to this Agreement, are exclusive of any taxes, duties, charges or otherwise imposed by the Emirate of Dubai or the UAE Federal Government, all of which shall be borne solely by the Client.
4.4 Discounts and Promotions
Any discounts or promotions offered to the Client by RSO (and at RSO's sole discretion) shall only be valid for the first term of this Agreement, and shall become invalid upon any renewal of this Agreement, whether such renewal is automatic by provision of this Agreement, by mutual consent of the Parties or otherwise.
4.5 Interest If the Client fails to make any payment due to RSO under this Agreement by the due date for such payment, then (without limiting RSO’s remedies under this Agreement, any interest imposed by a competent court or any applicable laws) the Client shall pay interest on the overdue amount at 2% after 30 days from the due date. Such interest shall accrue on a monthly basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. The Client shall pay the interest together with the overdue amount. This clause shall not apply to payments that the Client contests in good faith.
4.6 Remedies
4.6.1 The Client understands and irrevocably accepts that RSO will have the legal right to enter and remove any and all of the Client’s items from the office and put them into storage at the Client’s sole expense and risk, should the Client fail to make payments under clauses 4.1 and 4.2 within fourteen (14) calendar days of being invoiced for the same.
4.6.2 The Client understands and agrees that RSO may seek compensation by whatever means at Its disposal, including but not limited to legal action against the Client.
4.6.3 The Client shall be liable for any and all costs, including but not limited to removal, storage, associated administrative fees, and legal fees etc., incurred by RSO in taking any actions pursuant to clauses 4.6.1, 4.6.2 or otherwise, in order to recover any outstanding amount(s) from the Client.
4.6.4 If any cheque written by the Client in the name of RSO is not honored by the bank, an administrative fee in the amount of five hundred dirhams (AED 500) will be charged to the Client, and the Client agrees to immediately pay the same. If the outstanding amount, being the amount of the dishonored cheque, is not paid in full within seven (7) calendar days, RSO will be entitled to instigate criminal action against the Client and its manager(s) and signatory/ies.
4.6.5 Any criminal action instigated by RSO against the Client, will not preclude RSO from taking action in accordance with clauses 4.6.1 to 4.6.3 above, or from taking any other action permissible under any applicable law(s).
5.SECURITY DEPOSIT
5.1 The Client shall pay the Security Deposit (as defined in the Particulars above) and will only be refunded on termination or expiry of this Agreement and subject to the provisions of the Community Rules.
5.2 RSO will be entitled to deduct from the security deposit, any and all reasonable charges from damage/destruction of RSO’s property by the Client and, if during the Term of this Agreement, the Client shall, within seven (7) calendar days after notification by RSO, restore the Security Deposit to its original amount.
6. CONFIDENTIAL INFORMATION
6.1 The Client undertakes that, with effect from the date of this Agreement, it will:
6.1.1 not use or disclose to a person confidential information it has or acquires, including without limit all details in relation to RSO’s promotions, discounts, prices and similar items; and
6.1.2 make every effort to prevent the use or disclosure of confidential information.
7. NOTICES
7.1 Any notice given under this Agreement shall be by email at the Parties addresses set out above and in the absence of evidence of earlier receipt, shall be deemed to have been received on the next business day.
8. INDEMNITY
The Client willfully indemnify and hold RSO harmless from and against all losses suffered or incurred by or awarded against RSO as a result of or in connection with this Agreement and/or any breach thereof by the Client.
9. ASSIGNMENT AND SUCCESSORS IN TITLE
9.1 The Client shall not assign, transfer, charge, make the subject of a trust or deal in any other manner with this Agreement or any of its rights under this Agreement or purport to do any of the same.
9.2 RSO may assign, transfer, charge, make the subject of a trust or deal in any other manner with this Agreement or any of its rights under this Agreement or purport to do any of the same without the consent of the Client.
10. ENTIRE AGREEMENT
This Agreement constitutes the entire Agreement between the Parties with respect to all matters referred to in this Agreement. This Agreement supersedes and extinguishes all previous agreements, understandings or arrangements, which may have previously existed between the Parties relating to such matters, other than in relation to any fraud or fraudulent misrepresentation.
11. VARIATIONS
No variation to this Agreement shall be effective unless made in writing and signed by or on behalf of all the Parties to this Agreement.
12. SEVERANCE
12.1 Each provision of this Agreement is severable and distinct from the others. If at any time any provision of this Agreement is or becomes unlawful, invalid or unenforceable to any extent or in any circumstances for any reason, it shall to that extent or in those circumstances be deemed not to form part of this Agreement but (except to that extent or in those circumstances in the case of that provision) the legality, validity and enforceability of that and all other provisions of this Agreement shall not be affected in any way.
12.2 If any provision of this Agreement is found to be unlawful, invalid or unenforceable in accordance with clause 12.1, but would be lawful, valid or enforceable if some part of the provision were deleted, the provision in question shall apply with such modification(s) as may be necessary to make it lawful, valid or enforceable.
13. RENEWAL
13.1Should a Party wish to terminate this Agreement on the End Date (as defined in the Particulars), that Party must give the other three (3) months’ written notice of their intention for non-renewal of this Agreement. Should either Party fail to provide three months’ notice of non-renewal, the Agreement shall be automatically renewed for the same duration at the prevailing market rate.
13.2 Before terminating this Agreement in accordance with clause 13.1 above, the Client must provide to RSO a valid No Objection Certificate issued by the DMCC Licensing Department (“NOC”) agreeing to the Client’s change of address or license termination. The Client shall be liable for, and shall pay to RSO upon demand, all monthly charges, fees and amounts payable in accordance with this Agreement from the End Date until the date on which the NOC is received by RSO.
TERMINATION
13.3 RSO may terminate this Agreement without notice on the happening of any of the following events:
13.3.1 Non-payment of any monies owed to RSO including but not limited to the Monthly Fixed Charge, Monthly Service Package, Service Fees or replenishment of the Security Deposit;
13.3.2 failure by the Client to reimburse RSO for any services otherwise provided by RSO to the Client; or
13.3.3 upon the Client’s breach of any of the terms and conditions of this Agreement, provided that RSO has given the Client notice of the purported breach and the Client fails to remedy such breach within twenty-one (21) days of receiving notice.
13.4 In the event that the Serviced Office or the access thereto or the common parts or services of the building of which the Serviced Office forms part being damaged or destroyed so that the Serviced Office is no longer tenantable in whole or in part, then the Client shall be entitled to terminate this Agreement immediately by serving written notice on RSO at any time after the date of damage or destruction.
14. GOVERNING LAW AND JURISDICTION
14.1 This Agreement and all matters arising from or in connection with it are governed by the laws of Dubai and the federal laws of the United Arab Emirates as applied in the Emirate of Dubai.
14.2 The Civil Courts of Dubai have exclusive jurisdiction to settle any dispute arising from or in connection with this Agreement.
RSO Community Rules
These are R S O Community Rules which may change from time to time, and which apply between RSO and the Client in relation to the Business Centre.
Accommodation
1.Upon move in: RSO will ask the Client to sign an inventory of all accommodation, furniture and equipment the Client is permitted to use, together with a note of its condition, and details of the keys or entry cards issued to the Client.
2.The Client may not fix any signs on the doors of the Client's accommodation or anywhere else that is visible from outside the rooms the Client is using without written approval from the local business Centre team. This permission will not be withheld unreasonably.
3.Client's property: the Client must take good care of all parts of the Business Centre, its equipment, fittings and furnishings that the Client uses. The Client must not alter, remove nor change any part of it without the prior written consent from RSO.
4.Keys and security: Any keys or entry cards which RSO provide to the Client’s use remain RSO’s property at all times. The Client must not make any copies of the keys and/or e n t ry cards or allow anyone else to use them without RSO’s consent. Any loss must be reported to RSO immediately and the Client must pay a reasonable fee (as presented in the attached Price List) for replacement keys or cards and of changing locks, if required. This rule improves security levels of the Business Centre. If the Client is permitted to use the Business Centre outside normal working h o u r s it is the Client's responsibility to lock the doors to the Client's accommodation and to the Business Centre when the Client leaves. This is to ensure the safety of individuals and property at the Business Centre.
5. Centre access: Office and Co-working customers have 24/7 access to their centre (unless local restrictions apply). Membership customers have access to centres during manned hours (working days, 8:30 a.m. to 5:30 p.m.). We shall provide use of conference rooms and private offices subject to availability and upon reservation only. We shall also provide business and administrative support services on demand (to the extent available). Use of these services may be subject to additional fees.
Use
6. Coworking monthly allocation policy: For 5-day and 10-day Memberships. The monthly allocated days cannot be carried over to future months or used for meeting rooms. Private office assignment is at our sole discretion and all usage subject to our house rules.
Co-work Memberships: All members must check in at reception. Checking in will constitute a day’s usage against the member’s allocated days per month.
You will not use the coworking shared space for meetings or free guests. Day offices or meeting rooms should be used to accommodate these needs.
Health & Safety: In order to ensure that all Centre users have a safe and secure working environment, you, your employees and visitors must comply with all health and safety requirements set out by us, by law and as are otherwise applicable to the Centre. Therefore, in the event that you expect to have multiple/numerous visitors, depending on the specific circumstances, we may require you take an additional office or meeting room space at current rates to accommodate those visitors, or those visitors may be refused access to the centre. So please discuss any high-volume visitor requirements you may have with your centre team in advance.
Services provided by your Centre Team will be available during standard opening hours.
Company and contact information: It is your responsibility to keep the information and key contact details we use to communicate with you up to date through the app or online account. This includes but is not limited to email addresses, phone numbers and company address.
7.The Client shall not leave open any corridor doors, exit doors or door connecting corridors during orafter business hours. For security purposes otherwise, it will be at the Client's own risk. All corridors, halls, elevators and stairways shall not be obstructed by the Client or used for any purpose other than egress and ingress. The Client can only use public areas with the consent of RSO and those areas must be kept neat and attractive at all times.
8.The Client's name and address: At the Client’s request and cost, RSO is happy to include the Client's name in the house directory at the Business Centre, where this facility is available. The Client must not use the name RSO in any way in connection with the Client’s business. The Client may use the Business Centre as the Client's registered address subject to compliance with applicable law. Within one month of signing a Service Agreement, the Client must provide RSO with copies of their Company Registration, residency visa of the legal representative of the Company and power of attorney if relevant.
9.The Client's employees and guests shall conduct themselves in a businesslike manner; proper business attire shall be worn at all times; the noise level will be kept to a level so as not to interfere with or annoy other clients and the Client will abide by RSO’s directives regarding security, keys, parking and other such matters common to all occupants.
10.The Client shall not, without RSO prior written consent, store or operate in the Client's office(s) or the Business Centre(s), any computer (excepting a personal computer) or any other large business machine, reproduction equipment, heating equipment, stove, radio, stereo equipment or other mechanical amplification equipment, vending or coin operated machine, refrigerator, boiler or coffee equipment. Additionally, the Client must not conduct a mechanical business therein, do any cooking therein, or use or allow to be used in the building where the Business Centre is located, oil burning fluids, gasoline, kerosene for heating, warming or lighting. No article deemed hazardous on account of fire or any explosives shall be brought into the Business Centre. No offensive gases, o d o r s or liquids shall be permitted. No firearms shall be permitted. The Business Centre is intended to be used solely for office use.
11.The electrical current shall be used for ordinary lighting, powering personal computers and small appliances only unless written permission to do otherwise shall first have been obtained from RSO at an agreed cost to the Client. If the Client require any special installation or wiring for electrical use, telephone equipment or otherwise, such wiring shall be done at the Client's expense by the personnel
designated by RSO.
12.The Client may not conduct business in the hallways, reception area or any other area except in the Client’s designated office without t h e prior written consent of RSO.
13.The Client shall bring no animals into the building other than certified assistance animals which are being used solely for the purposes of such certification.
14.Kitchen Amenities I Beverage Fee: allows the Client and visitors access to self-service coffee and tea. (Not applicable for furnished offices base clients)
15.The Client shall not use the Business Centre for manufacturing or storage of merchandise except as such storage may be incidental to general office purposes. The Client shall not occupy or permit any portion of the Business Centre to be occupied or used for the manufacture, sale, gift or use of liquor, narcotics or tobacco in any form.
16.No additional locks or bolts of any kind shall be placed upon any of the doors or windows of the Business Centre by the Client nor shall any changes be made to existing locks or the mechanisms thereof
17.Canvassing, soliciting and peddling in the building are prohibited and the Client shall not solicit other clients for any business or other purpose without the prior written approval of RSO.
18.All property belonging to the Client or any of the Client’s employee, agent or invitee shall be at the risk of such person only and RSO shall not be liable for damages thereto or for theft or misappropriation thereof.
19.Smoking shall be prohibited in all public areas, including conference and training rooms. No smoking shall be permitted at any time in any area of the Business Centre (including open offices).
20.The Customer or the Customer's officers, directors,employees, shareholders,partners,agents, representatives, contractors, customers, or invitees shall be prohibited from participating in any type of harassing, discriminatory or abusive behavior to RSO team members, other Customers or invitees, verbal or physical in the Business Centre for any reason. Any breach of this rule is a material breach of your agreement (not capable of remedy) and your agreement may be terminated immediately and services will be suspended without further notice.
Services and Obligations
21.Furnished office accommodation: The Client shall not affix anything to the windows, walls or any other part of the office or the Business Centre or make alterations or additions to the office or the Business Centre without the prior written consent of RSO.
22.Office Services: RSO is happy to discuss special arrangements for the use of the facilities outside the Business Centre normal opening hours or, the normal working days where the Business Centre is located. There may be an additional charge for such special arrangements. This can be discussed at the time of arrangement.
23.All of the pay-as-you-use services are subject to the availability of the Business Centre staff at the time of any service request. RSO will endeavor to deal with a service request at the earliest opportunity and provide the additional service the Client requires, but RSO will not be held responsible for any delay.
24.If i n RSO’s opinion, RSO decides that a request for any pay-as-you-use service is excessive; RSO reserves the right to charge an additional fee at RSO’s usual published rates based on the time taken to complete the service. This will be discussed and agreed between RSO and the Client at the time the Client makes such request.
25.Services will be available during normal opening hours. Internet access and phone lines are available after hours and weekends. (Not applicable for furnished offices base clients)
26.Company Name Change: If there is a need to change the name of your company, requests must be made in writing and addressed to the Centre Manager. Please note that these requests will be processed
60 days from the beginning of the next calendar month. Any invoices prior will be in the current company name and cannot be changed.
27.RSO may assign the Services Agreement at any time without the Client's consent. This clause reflects the fact that the Client is taking a serviced/ furnish ed office agreement and not a lease and that RSO retains overall control of the Business Centre. The Client has no real-property or commercial property interest of any kind in the building where the Business Centre is located. Where the Client is a company and it merges with another, or the Client needs to allow an affiliate to use the services provided under the
Services Agreement,
The Client will explain the need for any change to RSO and RSO will give careful consideration in each case. RSO needs to make sure RSO knows and is satisfied with the identity of each occupant of the Business Centre. All changes need to be requested by the client in writing, charges may apply in the case of additional administration work required. 26.Subordination: This agreement is subordinate to RSO lease with RSO landlord and to any other agreements to which RSO’s lease with the landlord is subordinate.
28.Applicable Law: the present Community Rules shall be governed by UAE law. Any dispute regarding such Community Rules will be settled by the competent courts of the United Arab Emirates. 28.RSO reserves the right to immediately suspend services and/or terminate the agreement if RSO determines that the RSO facility or address is being used in connection with possible fraudulent activity or activity that may be a violation of laws or governmental regulations. 29.Insurance: The Client is responsible for insuring their own belongings inside the premises. RSO accepts no liability for loss or damage to these belongings.
Fees
29.One time activation Fee of AED 300 (three hundred) will be charged per active workstation.
30.Office Restoration Service: An Office Restoration Service fee of AED 6 (six) per square foot for each occupied office will be charged upon your departure or if you, at your option, choose to relocate to different rooms within the Center. We reserve the right to c h a r g e additional reasonable fee for any repairs needed above and beyond normal wear and tear.
31.Late Payment Fee and Penalty: If the Client does not pay fees when due, a service fee of AED 500 (five hundred) plus interest at the rate of 2 % (two percent) per month on the amounts outstanding will be applied. If the Client disputes any part of an invoice, the Client must pay the amount not in dispute by the due date or be subject to such late fee and penalty. RSO also reserves the right to withhold services (including for the avoidance of doubt, denying the Client access to the Client's accommodation) while there are any outstanding fees, penalties and interest or the Client is in breach of the Service Agreement which, for the avoidance of doubt, includes these Community Rules.
32.Insufficient Funds Fee: The Client will pay a fee of AED 500 (five hundred) or the maximum amount permitted by law for the return of any returned cheque or any other declined payment due to insufficient funds.
33.Business Continuity Service: All Customers will be automatically entered into a standard Virtual Office Agreement for 3 (three) months upon departure from RSO, to cover the management and redirection of mail, fax, calls and visitors. This fee will be charged at the current market rate. Prices can be obtained upon request. This service can be waived in case the client confirmed in writing that he won’t be consuming any of the above-mentioned services upon their departure.
33.RSO Service Pricelist shall be presented upon Move In and it is subject to change at any time at the sole discretion of RSO without any prior notice and the customer shall not be entitled to any indemnity or compensation or whatsoever nature arising out of or in connection with such change
Liability
34.Mail: The Client releases RSO from any liability arising out of or incurred in connection with any mail or packages received on the client's behalf.
35.Force majeure: RSO shall have no liability to the Client under this agreement if it is prevented from, or delayed in, performing its obligations under this agreement or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including (without limitation) strikes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, disease or quarantine restrictions compliance with any law or governmental order, rule, regulation or direction, accident, fire, flood, storm or default of suppliers or subcontractors. RSO’s obligation to perform its obligations shall be suspended during the period required to remove such force majeure event. RSO shall notify the Client as soon as reasonably possible of the force majeure event and propose a suitable alternative accommodation (if any) in the same Business Centre or in another available business center.
IT and Technology Policy
Introduction
This Policy forms part of the RSO Internet Connectivity Order and applies where the Customer wishes to use RSO Telecommunication and Internet connectivity services and equipment. RSO is considered a Downstream Service Provider (DSP), which means RSO provides a personalized connection to the Internet which is managed and protected via a firewall.
36.The RSO Internet service provides the Customer with an Internet connection that provides regular business activity such as web browsing and the ability to send and receive electronic communications, access to business applications and like.
37.The RSO Internet service is based on a symmetrical leased line connection or similar technology that is shared with other individual RSO customers within the same RSO office building.
38.RSO can provide the Customer with dedicated leased line connectivity various capacities subject to availability. This provides an uncontended, symmetrical connection of the selected Customer bandwidth.
The service provides 1 (one) public IP address with the facility to purchase and deploy additional IP addresses.
39.Dedicated Leased line will provide the Customer with the following capability: The ability to deploy public IP addressing. The option to run server-based solutions that require inbound connectivity (e.g. an FTP, web or mail server).
The option to run "site to site" VPN connections. The Customer is also able to deploy its own "firewall" to manage its own LAN and VPN connections should the Customer wishes to do so.
40.RSO Internet and Telecommunications Policy
Content. The Customer acknowledges that RSO does not monitor the content of information transmitted through ISP’s telecommunications lines or equipment, which includes, but is not limited to, Internet access, telephone, fax lines and data lines ("Telecommunications Lines"). The Customer further acknowledges that RSO is merely providing a conduit for Customer's Internet transmissions, similar to a telephone company, and that RSO accepts no liability for the content of transmissions by the Customer.
41.Restrictions. The RSO Internet service may be used only for lawful purposes and shall not be used in connection with any criminal or civil violations of state, federal, or international laws, regulations, or other government requirements. Such violations include without limitation theft or infringement of copyrights, trademarks, trade secrets, or other types of intellectual property; fraud; forgery.
Valet Service
42.Working hours: 08.30AM- 05.30PM Monday to Friday (excluding UAE Public Holidays)
43.Items Left in Vehicle.
RSO Valet Team shall not be responsible for damage or loss to possessions or items left in the Client’s vehicle or items in the vehicle
44.Damage to Vehicle
The Valet holds liability insurance, but shall not be responsible for damage to Client’s vehicle, whether or not such damage is caused by other vehicle(s) or person(s) in the parking lot and surrounding area
45.Parking Lot Attendants
RSO Valet provides parking lot attendants, also referred to as valets, to park vehicles. Use of such attendants by The Valet to park or drive Client’s vehicle shall be at the sole risk of Client.
46.Acceptance of Risk
Client agrees to assume responsibility for the risk of property damage while Client’s vehicle is parked on the property provided by the client and/or parked by The Valet’s drivers
47.Valet Service User
The Valet Service shall be provided solely to the User(s) agreed initially and Client must provide following documents to avail the service copy of driving licenses and vehicle registration. should any changes occur a notification with the vehicle registration copy and user driving license to be submitted to RSO
48.RSO reserves the right to offer an alternate parking solution in the event of any DMCC Free Zone
Parking Authority arrangements alteration.
PAYMENT TERMS, REFUND, RETURN AND CANCELATION POLICY
(Meeting / Board Room / Events spaces)
The Fee is the total of the product charges and additional charges quoted at the time of booking.
This fee will be charged upon confirmation of the booking & needs to be paid in advance.
Any additional services used at the location (such as printing, photocopying, catering, telecom call usage etc.) plus VAT will be charged additionally. The rate of these services is available upon request.
Payments may be made via Credit Card / Debit Card. RSO reserves the right to uphold services while there are any outstanding fees.
|
Attendees |
CANCELLATION POLICES & NOTICE PERIOD |
||
|
2 Working Days |
3-5 Working Days |
6-10 Working Days |
|
|
0-10 |
No Refund |
50% Refund |
Full Refund |
|
11 -20 |
No Refund |
No Refund |
50% Refund |
|
21 -30 |
No Refund |
No Refund |
No Refund |
Possession Details
This Site is owned by R Serviced Offices, registered in DMCC Dubai and its registered office is at Level 1, Reef Tower Cluster O, Jumeirah Lake Towers Dubai, UAE, P.O. Box 115738.
Contact
For questions related to this site, please email us at info@rsoworkplace.com
Note: The above policy may be updated at any time without prior notice.
